Program Refund Policy

Customer refund requests must be received by Park Office prior to the program registration deadline.

Customers will choose one of the following refund options:
  • Issuance of a check refund minus a $5 processing fee.
  • A household credit for the full amount of the refund.

The Park Office will waive the $5 processing fee if it cancels a program or the customer provides a medical note signed by a physician prior to a program beginning.

The Park Office will not offer refunds after the registration deadline unless the customer provides a medical note signed by a physician. Customers with approved medical notes may choose between two refund options:

  • Request a pro-rated refund by check for the balance of the program session minus a $5 processing fee.
  • Request a pro-rated household credit for the balance of the program session with the full balance credited to the household minus any participant apparel or goods specific to that program.