Payment in full is due in our office on the tenth of each month by 4:30 p.m. Failure to make a payment in full by the due date will result in a 10% late charge being assessed. Failure to receive a bill does not exempt a customer from late charges.
Methods of Payment
Bank Draft Plan.
Payment by cash or check at the Utility Department
Payment by check through by mail
Payment by check in the convenient drop box in front of City Hall
Credit or debit card - online at PayGOV.US (a credit / debit card convenience fee will be assessed to each payment)
Returned or NSF Checks
If you issue a check that is returned because of insufficient funds, it is a serious matter.
Upon receipt of the first returned check, you will be notified and a bad check fee of $25 will be added to your account.
If we receive a second check from you within a 2 year period that is returned because of insufficient funds, the $25 bad check fee will be added to your account and we will no longer accept checks from you. Your payments must be by cash, certified check or money order for at least one year.
Delinquent Accounts/Disconnection of Service
If a bill is unpaid after the 25th day of the billing month, your account will be considered delinquent. You will receive a late notice giving you the date by which a payment must be made in order to avoid shut off. If you fail to pay the bill by that, date service will be discontinued. There is a $20.00 fee to reinstate the service and the past due bill and all fees must be paid before service is reconnected. Once all fees are paid, service will be restored by the end of the following business day.
Extension of Time for Payment of Bills
If you are unable to pay your bill by the due date on the shut off notice and wish to establish a payment plan, you must appear at the Utility Department with proper identification to execute a payment extension agreement that allows you to spread payment over a 60-day period. Your current bills must be paid in full during this extension period as well.
If payment is not made as agreed in the Payment Extension Agreement, service will be disconnected without further notice and all payments, including any disconnect and reconnect fees must be paid before service is restored.
The monthly garbage collection fee is assessed by ordinance for each residence or unit. Senior discounts applications may be turned in to the billing center for those resident owners who are age 65 or older. Proof of ownership and valid Indiana State ID is required.
Explanation of Charges
The following are brief explanation of the charges shown on your bill.
These charges are based on each 1,000 gallons of water used, plus a base rate that is added that applies to administrative costs for operating and maintaining the city’s sanitary sewers.
This is the flat rate charged by the city for the collection and disposal of solid waste per each single family residence and/or unit. The City of La Porte contracts for this service with Waste Management.